Returns & Exchanges

At Gord's Smoke Shop, we want you to be completely satisfied with your purchase. If you receive a defective or incorrect item, you may return it within 14 days of delivery for a full refund or exchange.

Return Process

• 1.
  Contact Support

  Email our customer service team with your order number and a brief explanation of the issue to receive a Return Authorization number.

• 2.
  Prepare the Package

  Securely pack the unused items in their original packaging, ensuring all accessories and manuals are included to qualify for a return.

• 3.
  Ship the Item

  Affix the provided shipping label to your package and drop it off at any authorized carrier location or post office.

• 4.
  Receive Refund

  Once our warehouse inspects the returned goods, we will process your refund or ship your replacement item within 3 to 5 business days.